Contact Details
Dexter Bell Associates Ltd
500 Kings Road
Manchester
M32 8JT
Tel: 0870 787 0781
Fax: 0870 787 0783
Email: info@dexterbellassociates.co.uk
Please address any complaints in writing to 'Complaints Dept' at the above address. Please contact the office for a copy of our complaints procedure.
Complaints Handling Procedure
This notice sets out details of the complaints procedure which we operate to try to resolve complaints which you, the client, may have with regards to the services we provide you. This complaints procedure is aimed at resolving complaints quickly and satisfactorily and further improving the quality of our service.
Our complaints procedure covers complaints which you may wish to make with regard to the services we have provided to you and how with have dealt with your creditors and financial situation. If you are unhappy with the service we have provided you, you should in the first instance discuss the situation with your customer service advisor who has been dealing with your account. Should you be dissatisfied with the explanation they have provided then the complaint will be passed to the customer liaison officer (Patrick Finn.) If Patrick is unable to deal with your complaint to your satisfaction please formalise your complaint in writing for full review of the circumstances.
The letter will be acknowledged within 3 working days and a resolution to be reached within 10 working days, where possible. The content of the complaint will be investigated. We may need to contact you for further information as part of that investigation. Once all information has been gathered you will be contacted to advise you if your complaint is upheld, partially upheld or rejected. In the event of the complaint being upheld or partially upheld you will be advised of how the company will correct the complaint and what steps they will take to ensure the issue does not occur again. Any losses incurred by you will be taken into consideration. We aim to resolve complaints within ten working days however in some instances the investigation may take longer. If this is the case you will be informed of the increase in timescale for resolving your complaint.
We hope you will be happy with our response however if you are not at this stage you will be eligible to refer the matter to the financial ombudsman service or seek independent advice.